How do I place an order? Go to our stock online at SipSisters.co.uk

What payment methods do you accept? We currently accept payment online by Visa, MasterCard, Amex, Maestro, Applepay, Amazonpay and Paypal.

Can I set up a subscription for regular deliveries? Yes, you just have to tell us how much of it you drink, and how you like to drink it, and we’ll deliver it to your door as often as you like. You also save money when you subscribe and free shipping. You can change, skip, pause, or cancel your subscription at any time. 

Do you offer discounts for bulk or wholesale purchases? Yes, contact our team and we will be happy to help bigsis@sipsisters.co.uk.

What is your return policy? Our Bean and Ground Coffee range cannot be returned to us unless it has been delivered incorrectly or damaged in transit. This is because of the perishable nature of those products.

What should I do if my order is incorrect or damaged? If you could please send us an email containing your order number and a photo of the damaged item to bigsis@sipsisters.co.uk we will get back to you to resolve this issue.

What are your shipping options and rates? Our UK orders are sent via Royal Mail.

How long does delivery take? Standard delivery is 3-5 working days. Our Next Day Delivery service is available for one-off purchases, with a cut off time at 12pm. The price will be shown at checkout.  

Do you ship internationally? Currently no but please contact us to discuss, our team are happy to help.

Can I track my order? Yes via the Royal Mail tracking service.

Where do you source your coffee beans? Our coffee comes directly from our farmland in Colombia; El Jaragual, spanning 150 hectares is overseen by Jorge Mira. Located at an elevation of 1500 MASL in Amalfi, Antioquia, Colombia, our farm is perfectly positioned in the northern area of the central Colombian Andes. This location is superb for cultivating our premium coffee. A significant portion of El Jaragual is dedicated to forestry, leveraging Jorge's background as a forestry engineer. Our farm features a blend of pine tree plantations aimed at sustainable timber production, alongside conserved areas of native forest. Coffee grown in the midst of carefully looked after forest has the best chance of developing great flavours, as the soil is rich in nutrients and shade can be cultivated to create optimal conditions for coffee cherries to ripen. We also work closely with local producers who have the same standards as us and live for producing some of the best quality coffee in the world.

Are your beans organic or Fair Trade certified? Our farmland and all of the producers we work with are family-run by people who have been growing coffee for decades, without using any harmful chemicals or pesticides. Both the organic and fairtraded certifications are costly which leaves small businesses unable to participate. Collaboratively we decide fairtrade prices between our network so everyone benefits from the incredible coffee we produce.

What roast levels do you offer? We can offer anything as xxxxxxx

Do you sell ground coffee or whole beans? Currently we sell whole beans but ground coffee is coming soon! 

Do you supply coffee to cafes, offices, or retailers? Yes, yes and yes.  Please get in touch @ bigsis@sipsisters.co.uk.

How can I open a wholesale account? Fill out our wholesale enquiry form and we will be happy to help.

Do you provide private label or white label options? Absolutely, just email us @ bigsis@sipsisters.co.uk and we will be happy to help.

How does the coffee subscription service work? Xxxxxxx

Can I pause or cancel my subscription? Yes at anytime via our website xxxxxx

Do you have a loyalty or rewards program? Xxxxx

What’s the best way to brew your coffee? Each Coffee we sell will come with a brewing guide and recipe for you to play around with to help you make a coffee you are super happy to drink. Please look at 'shop our coffee' on our website www.sipsisters.co.uk.

How should I store coffee to keep it fresh? Our advice would be to to use an airtight container, store in a cool dark place, avoid the fridge and buy whole beans and grind as required.

What grind size should I use for different brew methods? Each Coffee we sell will come with a brewing guide and recipe for you to play around with to help you make a coffee you are super happy to drink. Please look at 'shop our coffee' on our website www.sipsisters.co.uk.

Are your packaging materials recyclable or compostable? Here at SipSisters all our packaging is recyclable. One of our core beliefs as a small business is to be as environmentally conscious as possible, growing and adapting to change as we grow as a business.

What steps do you take toward sustainability? All our coffee is sourced directly from our farms and producers / friends we know and trust.  They run small-scale, sustainable farms and look after their workers, and we ensure to pay competitively for any green coffee we procure which isn’t from our own farmland. Part of our social responsibility is to share knowledge with neighbouring farms to uplift the region. We are also choosing sustainable materials as much as possible and trying to prevent plastic pollution. Our farm features a blend of pine tree plantations aimed at sustainable timber production, alongside conserved areas of native forest, this helps to preserve biodiversity, reduce erosion, and maintain soil fertility. The trees also provide shade, carbon sequestration, and habitat for wildlife.

How can I contact customer service? bigsis@sipsisters.co.uk, we are always happy to help.

What are your support hours? Monday-Friday 9-5pm