Privacy Policy

SipSisters Limited (trading as SipSisters) Last Updated: 7 August 2026

At SipSisters, we're committed to protecting the privacy of everyone who shops with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal information.

SipSisters Limited operates this website, including all related content, features, products and services (the "Services") to provide you with exceptional Colombian coffee.

Shopify also acts as one of our data processors and may process certain personal information to provide, maintain and improve the Shopify platform. You can learn more about how Shopify processes personal information in the Shopify Consumer Privacy Policy.

If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing and use of your personal information.

 

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What Information We Collect

We collect personal information when you interact with our website, place an order, contact us or otherwise use our Services.

Depending on how you use our Services, this may include:

• Your name

• Billing and delivery addresses

• Email address

• Telephone number

• Payment information (processed securely through our payment providers – we never store your full payment card details)

• Account information

• Order history

• Communications with our customer support team

• Product reviews you submit

• Device information, browser type, IP address and website usage data collected through cookies and similar technologies

How We Collect Your Information

We collect information:

• Directly from you when you place an order, create an account, subscribe to our emails or contact us.

• Automatically through cookies and similar technologies when you browse our website.

• From trusted service providers who help us operate our business.

• From Shopify where necessary to process and manage your orders.

Cookies

Like most websites, we use cookies to make our website work effectively.

Essential cookies enable core website functionality, including remembering your shopping basket and allowing you to complete purchases securely.

With your consent, we also use optional cookies to:

• Understand how visitors use our website

• Improve your shopping experience

• Measure the effectiveness of our marketing

• Show relevant advertising through trusted partners, where we use them

You can manage your cookie preferences at any time using our cookie banner or through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.

How We Use Your Information, and Why

We use your personal information for the following purposes. Under UK data protection law, each of these relies on one of a few lawful bases: performing our contract with you, your consent, our legitimate business interests, or a legal obligation we must meet.

Where we rely on legitimate interests, we've considered that this processing is proportionate and doesn't override your own rights and freedoms. Where we rely on your consent — such as for marketing emails or optional cookies — you can withdraw that consent at any time, as set out below.

How We Share Your Information

We respect your privacy and never sell your personal information. We only share your information where necessary to operate our business. This may include:

Shopify Our website is hosted by Shopify, who process personal information on our behalf to operate and improve our online store. Shopify may also process certain information relating to your interactions with our store as described in the Shopify Consumer Privacy Policy.

Service Providers Trusted companies who assist us with:

• Payment processing

• Delivery and courier services

• Website hosting

• IT support

• Analytics

• Customer communications

Marketing Providers If and where we use advertising or analytics partners such as Google or Meta, we'll only share limited information with them where you've given your consent, to help us understand website performance and deliver relevant advertising. We'll keep this section updated to reflect the specific partners we actually use.

Legal Requirements We may disclose information where required by law, court order or other legal obligation, or where necessary to protect our rights, customers or business.

International Transfers

Some of our trusted service providers may process personal information outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place, including the UK International Data Transfer Agreement or other recognised legal mechanisms designed to protect your personal information.

How Long We Keep Your Information

We only retain your personal information for as long as necessary to:

• Provide our Services

• Fulfil your orders

• Maintain your customer account

• Meet legal, tax and accounting obligations

• Resolve disputes

• Enforce our agreements

When your information is no longer required, it is securely deleted or anonymised.

Your Rights

These rights may vary depending on where you live and the circumstances of the request, but we'll always do our best to respond promptly and fairly. You may have rights relating to your personal information, including the right to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your information

• Receive a copy of your information

• Request that we transfer your information to another provider where applicable

• Restrict or object to certain processing

• Withdraw consent where processing relies on your consent

You may unsubscribe from marketing communications at any time using the unsubscribe link contained within our emails.

To exercise any of your rights, please contact us using the details below. We may ask you to verify your identity before responding to your request. We will never discriminate against you for exercising your privacy rights.

Children

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it where appropriate.

Keeping Your Information Secure

We take appropriate technical and organisational measures to safeguard your personal information. However, no online transmission or storage method can ever be guaranteed to be completely secure, so we recommend that you do not send sensitive information using unsecured methods.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of external websites and encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the Services we provide. Any updates will be published on this page together with the revised "Last Updated" date.

Complaints

If you're unhappy with how we've handled your personal information, we'd appreciate the opportunity to resolve your concerns first. If we can't resolve your complaint, you have the right to contact the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Contact us

For the purposes of UK data protection law, SipSisters Limited is the data controller responsible for the personal information collected through this website and our Services.